So, You’ve Made a Mistake…

  • Acknowledge you’ve made a mistake to yourself.
  • Think about the mistake. Why did it happen?
  • Think about making the same mistake again in the future.
  • Acknowledge the mistake, describe it and the damage it caused precisely, apologize to those impacted, suggest how it might be redressed, and then listen.
  • Agree on a course of action to address the mistake, and do it.

https://meta.m.wikimedia.org/wiki/So_you’ve_made_a_mistake_and_it’s_public…

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