- Acknowledge you’ve made a mistake to yourself.
- Think about the mistake. Why did it happen?
- Think about making the same mistake again in the future.
- Acknowledge the mistake, describe it and the damage it caused precisely, apologize to those impacted, suggest how it might be redressed, and then listen.
- Agree on a course of action to address the mistake, and do it.
https://meta.m.wikimedia.org/wiki/So_you’ve_made_a_mistake_and_it’s_public…
cafebedouin.org 