A support ticket that reads "the app is broken" is a request for help. A ticket that reads "the checkout service returns a 500 only on Tuesdays, only when the cart payload exceeds two megabytes, and only after the nightly cron job has run" is something else. The second is not a better-worded version of … Continue reading A Question, Asked Precisely
The Two Questions Hiding in “Am I Right?”
You believe something. The market will turn. The hire won't last. The institution is rotting. You've done the work, the reasoning holds, you're fairly sure. Before you act, ask one thing: will the world ever grade this belief, or only you? It sounds trivial. It's the most useful sorting move I know, and careful people … Continue reading The Two Questions Hiding in “Am I Right?”
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