Why sacred texts, intelligence tests, and our newest machines all draw their power from seeming unchangeable — and why that is the very thing that hollows them out. The keyboard you are reading this on is badly designed, and everyone knows it. The QWERTY layout was arranged for the mechanical typewriters of the 1870s, and … Continue reading The Permanence Trap
Tag: epistemology
A Question, Asked Precisely
A support ticket that reads "the app is broken" is a request for help. A ticket that reads "the checkout service returns a 500 only on Tuesdays, only when the cart payload exceeds two megabytes, and only after the nightly cron job has run" is something else. The second is not a better-worded version of … Continue reading A Question, Asked Precisely
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