Acknowledge you've made a mistake to yourself.Think about the mistake. Why did it happen?Think about making the same mistake again in the future.Acknowledge the mistake, describe it and the damage it caused precisely, apologize to those impacted, suggest how it might be redressed, and then listen.Agree on a course of action to address the mistake, … Continue reading So, You’ve Made a Mistake…
Tag: apology
Real, Effective Apologies
"Real, Effective Apologies has three parts: (1) Acknowledge how your action affected the person; (2) say you're sorry; (3) describe what you're going to do to make it right or make sure it doesn't happen again. Don't excuse or explain." —Reddit, h/t Cool Tools/Recomendo.
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