"Paper trails, though, are terrifying to regulated institutions. Your bank’s customer support representatives are taught to evaluate whether someone looks like they’re competent and collecting a paper trail. If they are, the CS rep is supposed to stop touching the case immediately and instead escalate them to a supervisor or to the legal department. The … Continue reading Identity Theft, Credit Reports, and You | Kalzumeus Software
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Reinventing the Wheel: Milk, Microbes and the Fight For Real Cheese
"In the UK, over the course of the 20th century, we managed almost completely to destroy the institutions and infrastructures of expertise. So, a lot of my job is just looking for answers to questions. Factory cheese is very different from farm cheese, and the main question we are trying to address is: How do … Continue reading Reinventing the Wheel: Milk, Microbes and the Fight For Real Cheese
