A support ticket that reads "the app is broken" is a request for help. A ticket that reads "the checkout service returns a 500 only on Tuesdays, only when the cart payload exceeds two megabytes, and only after the nightly cron job has run" is something else. The second is not a better-worded version of … Continue reading A Question, Asked Precisely
Tag: precision
Precise Passage
"In one of the last dreams in Lightman’s book, Einstein imagines a world not too dissimilar from our own, where one 'Great Clock' determines the time for everyone. Every day, tens of thousands of people line up outside the Temple of Time where the Great Clock resides, waiting their turn to enter and bow before … Continue reading Precise Passage
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