PSA: Your Call Is Important to Us

If I’ve been on hold for 30 minutes, listening to an automated message telling me:

  • My call is important to you
  • An apology for the wait

It’s a classic case of “I cannot hear what you are saying because what you are doing is talking too loud”. If I’m on hold that long, you’re telling me through your actions that my call is not important to you. And, the only real apology is corrected behavior. If you keep doing it, it’s not an apology.

More importantly, when I finally do get to talk to some person, I’m more likely to believe that the person working for this organization is in a culture where lying is the norm, and it will shade our interaction.

Accessing a Locked Android Phone Not Displaying A Keyboard

I use AnySoftKeyboard as my keyboard of choice on Android. It’s great, except when my SD Card becomes corrupted. When that happens, AnySoftKeyboard no longer works. If my device is locked at the time, there doesn’t appear to be a way to type in my password to unlock the device.

There is a solution to this problem, if you have enabled Developer options and USB debugging on the device. Boot into recovery (Volume Up, Home & Power, all at the same time). Start adb on the device. Connect it to your computer with adb and reboot. Then from a command prompt on the computer, type in the following:

$ adb shell input text password && adb shell input keyevent 66

This will basically work just like the displayed keyboard on your device. keyevent 66 is the equivalent of Enter. Then, you can reformat your SDCard in Settings. Then, reboot the device and you will be good to go.

e Foundation

“We build desirable, open source, privacy-enabled smartphone operating systems.

e Foundation is a recent fork of LineageOS. It looks like it supports older devices, such as the t0lte device (aka Samsung Note 2) that I had to upgrade from when LineageOS stopped supporting when they rolled out Android 9, Pie. So, of course, I’ll be trying it in the next few months.