A support ticket that reads "the app is broken" is a request for help. A ticket that reads "the checkout service returns a 500 only on Tuesdays, only when the cart payload exceeds two megabytes, and only after the nightly cron job has run" is something else. The second is not a better-worded version of … Continue reading A Question, Asked Precisely
Tag: logic
Frame-Switching: The Hidden Pattern in Pointless Arguments
The One-Inch Frame Two friends argue heatedly about whether a hot dog is a sandwich. One insists it is—bread on both sides, filling in the middle. The other insists it isn't—ask any deli. After twenty minutes, neither has moved an inch. How to Disagree About Categories In March 2008, Paul Graham published "How to Disagree," … Continue reading Frame-Switching: The Hidden Pattern in Pointless Arguments
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