Accept, Reframe, Or Reject

“EVERYONE GETS SHITTY FEEDBACK sometimes. There are a variety of reasons for this, starting with the fact that giving feedback is difficult and most people are terrifically bad at it. But even those who have developed strong feedback skills will still sometimes do it poorly, because the attention and care required to do it well are so often in short supply; or because the systems we occupy do not incentivize the effort. All of this means that shitty feedback is out there, and while we can and should work to prevent it, we also need mechanisms for dealing with it when it happens.

A lot has been written about how to avoid giving bad feedback, but I want to tackle the flip side: what do you do with feedback that sucks?

-Mandy Brown, “Accept, Reframe, Reject.” aworkinglibrary.com. November 1, 2022

This is a variation of the truth that there are always three actions available to us for any circumstance. We can accept it. We can change it. Or, we can leave it. I’d argue that the vast majority of criticism from others is a commentary on their own issues. It often has little to no relevance to the person being commented upon. So, almost everything either needs to be reframed or rejected. The crucial question is: what can I learn from this criticism?

This piece talks about the first action. I think the most important point is to not defend yourself. It is rare that this is necessary, and it is often our first reaction. You can simply say, “Thanks for sharing your point of view. I’ll be sure to give it some thought.” You’ve not accepted that their criticism is valid. But, you have accepted that they have expressed their point of view. You have heard it. You are considering it. This is all most people want: to be heard and consideration.

Of course, there are situations where you have to do something different, such as the supervisor at work example she uses. But, even there a simple: “I’ll do better,” will often suffice.

Politeness costs nothing. Listening to people costs nothing. These can be effective avenues for getting feedback on our behavior from the outside world. But, it’s rare for a person to know us well enough to give feedback that can simply be accepted. This is true of even people that know us well. We all have different values and ways of looking at the world, and we need to reframe input to make it valuable in light of our idiosyncrasies. Feedback, particularly the unsolicited kind, almost never does that.

Also, people that you don’t know rarely give feedback worth considering. They are commenting without context, which is generally worthless.

Criticism as Other People’s Stories

Stories are explanations of the world we tell ourselves. They are filled with unnecessary detail, and by extension, falsehoods. Getting involved with stories is how we give meaning to our lives, reenforce our ego, and project that ego – our brand if you will – out in the wider world.

If the above is true, then it also means that when someone makes a criticism of you – if they say: you are X, then they are trying to hire you as an extra in their movie. In some cases, you may even be cast in a main role – as the villain, the victim, the obstacle to be overcome, colleague, etc.

But, we are not extras or actors in someone else’s movie. We are not even stars of our own production. The stories we tell ourselves are narrative fiction, a reduction of our experience to an easily understandable illusion. It’s a filter, designed to create a certain look that doesn’t reflect reality. It’s our ego taking control.

If we want to get to lived experience, we have to break free of the plots created in our head. The easiest first place to do that is to break free from the plots in other people’s heads.

When someone says something to you, the most likely thing they are doing is projecting their own story. They are telling you how you fit in to their story. You may be a personification of some trait they don’t like about themselves, or the opposite. You may be an important piece in making their fiction work, or a bit player. But, no matter what role you are assigned by someone else, you always have the choice about whether to play the part.

Some parts have useful lessons to teach us, and we are obligated to play them by our circumstances. But, even then, you have the choice in whether to believe in the part. It’s one thing to know you are an actor in a fiction. It’s something else to think the role we play is our life.

Most of us think the stories we tell ourselves or the parts we play in other people’s stories are our lives. We need to pause these productions, see them for what they are, and if necessary, play our roles. But, play it knowing it’s a role. It makes all the difference.

Work != Self-Worth

“Writers, actors, musicians—everyone who’s rejected a lot—have got to learn, early on, to separate their work from their worth as a person…

…At the same time, it’s important to learn to take honest criticism or suggestions in good faith.”

—Ben Yagoda, “Separating your work from your worth: Three Questions with Ben Yagoda.” Chip on Your Shoulder. November 27, 2019.

People love to criticize. Some of them do it as habit, to make themselves feel superior, to manipulate others, and so forth. The honest part is criticism that is truly about the thing being criticized and not about the person offering or receiving the criticism.

But, even honest criticism can be wrong. In the end, it’s always your call.