No matter the argument, both diplomats and couples are most successful when they postpone persuasion until they understand each other’s position.
The OpenBSD’s mailing list page netiquette section is excellent. It is a distillation of how to communicate online, i.e.:
- Plain text, 72 characters per line [or simplest formatting available]
- Do your homework before writing
- Include a useful subject line [or headline]
- Trim your signature
- Stay on topic
- Include important information
- Respect differences in opinion and philosophy
Using only plain text is extreme outside of email. But, the idea that formatting should not get in the way of content is good. Know what you are talking about. Help others to understand. Give them all the relevant information. Trim out anything that does not move the discussion forward or is confusing. Treat everyone with respect.
It’s good advice for any kind of communication and for life. It’s relevant to writing an email, a newsletter, a blog post, an article or anything else you may do.
“The Finnish don’t believe in talking bullshit.”
—Laura Studarus. “How the Finnish Survive Without Small Talk.” BBC.com. October 17, 2018.
Small talk is a social lubricant. It creates openings, fills in gaps in conversation, and eases partings. In environments with complex social networks that extend past our Dunbar numbers, social anxiety is a natural byproduct of the environment. Small talk eases this anxiety.
Gossip also has these features. It can be useful in communicating social standing in a group. It’s how reputations are made. But, it is can also be damaging if it becomes the focus of interaction, where what others think and will say about us within a group polices group behavior, leading to inauthentic lives.
Small talk has a similar problem. Sure, it can signal social connection and paper over awkward moments. But, it can also become a crutch that we rely on so much that we do it instead of making any kind of meaningful connection with others, which can easily heighten our feelings of social anxiety and disconnection.
Suggestions for improving forecasting and communication about it:
- Use probabilities instead of words to avoid misinterpretation
- Use structured approaches to set probabilities
- Seek feedback to improve your forecasting
—Andrew Mauboussin and Michael J. Mauboussin. “If You Say Something Is “Likely,” How Likely Do People Think It Is?” Harvard Business Review. July 3, 2018.
Sites like Good Judgment can be a useful exercise in making predictions and getting feedback on the results.
“You, dear readers, know my advice about talking to the FBI: don’t. If the FBI — or any law enforcement agency — asks to talk to you, say ‘No, I want to talk to my lawyer, I don’t want to talk to you,’ and repeat as necessary. Do not talk to them ‘just to see what they want.’ Do not try to ‘set the facts straight.’ Do not try to outwit them. Do not explain that you have ‘nothing to hide.’
Shut up, shut up, shut up, shut up, shut up, shut up…”
—Ken White, “Everybody Lies: FBI Edition.” Popehat.com. December 4, 2017.
The key point is that our communication styles and habitual ways of thinking do not line up well when the focus becomes capital T “Truth”. We’re fallible human beings that frequently do not know the truth about ourselves, the world around us or even the truth about all the relevant context of events in which we take part.
Imagine, for example, the CIA operative that was involved in clandestine operations in South American countries in the 1980’s. Should this person be teaching college-level history courses based on their subject knowledge, particularly because they are acquainted with what was happening “behind the scenes”? Or, does his subjective experience compomise his ability to convey the truth in a more complete way?
I’d argue being involved in something compromises both our ability to explicitly know the truth of it, and there is also always an implicit knowledge informing our understanding that we cannot communicate in an explicit way that makes all communication false on some level.
In most social circumstances, this ambiguity and imprecision helps us all get along, allowing us to rationalize or interpret things how we wish. But, in the context of a law enforcement interview, this flexibility is how cases are built against people.