If I've been on hold for 30 minutes, listening to an automated message telling me: My call is important to youAn apology for the wait It's a classic case of "I cannot hear what you are saying because what you are doing is talking too loud". If I'm on hold that long, you're telling me … Continue reading PSA: Your Call Is Important to Us
Category: lessons
Insiders & Outsiders
"There are two kinds of political actors in this world: insiders and outsiders.Outsiders are free to speak their truth, Summers explains. But the price of such freedom is irrelevance in the halls of power. Insiders, by contrast, have a seat at the table where history is made. But to keep those seats, they must take … Continue reading Insiders & Outsiders
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